At Uplydoc, customer satisfaction is our top priority. If you’re not satisfied with your experience, we offer a clear and fair refund policy as outlined below.

100% Money-Back Guarantee
If your excuse note is rejected by your employer, school, or any relevant institution, you are eligible for a full refund.
To qualify, you must contact our support team at [email protected] within 7 days of receiving your note and provide documented evidence of the rejection.

Additional Refund Scenarios
You may also be eligible for a full or partial refund under the following conditions:
Duplicate Charges: If you were charged multiple times due to a technical error, we will refund all duplicate payments.
Delayed Delivery: If your note was not delivered within the promised timeframe (under 10 minutes) and our support team cannot resolve the issue, you are eligible for a full refund.
Please note:
Refunds will not be issued for errors caused by inaccurate or incomplete information you provided during the consultation or intake process.

How to Request a Refund
To request a refund, please contact our support team at:
📧 [email protected]
Include the following details in your message:
Your order number
A brief explanation of the issue
Any relevant supporting documentation
We aim to review and respond to all refund requests within 2–3 business days.

Refund Processing
Approved refunds will be issued to the original payment method used during checkout.
Processing times may vary by bank or payment provider but typically take 5–10 business days to appear on your statement.

Questions?
For any questions about this refund policy or assistance with your order, feel free to reach out at:
[email protected]